OUR SERVICES

Property
​Health Check

The first service you'll require from Willowbrook FM will be an all-inclusive review of your property. This property health check will be tailored to suit your luxury home and could include some of the following: 
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• Review of current Service Maintenance Agreements
• Review of Mechanical and Electrical systems in your home such as:
  • Air condition/comfort cooling
  • Heating systems
  • Boilers
  • Pumps
  • Lift
  • Audio visual systems
  • Swimming pool
  • Sauna
  • Spa
  • Wine cellar
  • Gym
  • Car lifts and garages
  • Door entry systems
  • Security systems
  • Fire places
  • Fall arrest system
  • Lightning protection system
  • Generator
• Identification of all preventative   maintenance tasks

post PROPERTY
​HEALTH CHECK

​Once we have undertaken a full review of your luxury home, the next step is to report back and ensure that all maintenance contracts are correctly in place. We will then setup a schedule of servicing including the ‘moving parts’ of your luxury home to ensure that you can live there hassle free. This will include setting up regular maintenance of all the required systems as identified in the property health check, to suit your personal requirements and timings.
We will manage the entry of the required maintenance personal into your home, review schedules of holidays to ensure that all the different services required are being done at times that suit your lifestyle.
We will act as the single intermediary for everything related to your home, giving you a single point of contact for any issues you may have or that could arise.

Ancillary
​Services

We can also offer additional services, not directly related to the regular maintenance contracts required for smooth running of your home. These can things such as:

• Gardening
• Jet Washing Drive
• Gutter Cleaning
• Window Cleaning
• Bin Cleaning
• Household Cleaning
• Fish tank Cleaning
• Carpet Cleaning
• Wood Floor cleaning
• Car cleaning
• Manned security services

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Reactive Maintenance

​As part of our wider team, we have partnered with reactive maintenance service providers who offer 24/7 callouts in cases of emergency. Things like drain blockages or boiler breakdowns resulting in no hot water are covered. Issues such as electrical faults or any other problems that can arise unexpectedly, will be dealt with by our professional team. All services are offered by calling us a single point of contact.

about us

• THE DIRECTORS
• WHAT WE OFFER

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Willow Brook Facilities Management was created by partners David & Sam.
​
David is a Member of the Royal Institution of Chartered Surveyors and has been working as a Quantity Surveyor and Project Manager for 10 years. David has much experience with high end houses having built many in the Hampstead and West End areas of London. David has taken projects from Feasibility and Inception through to Completion and beyond.

Sam has more than 8 years’ experience in Property Management. He started off working for a large firm managing multitudes of properties across the UK and quickly worked his way up on becoming Senior Maintenance Manager leading a large team dealing with day to day maintenance and was in direct contact with landlords and tenants making sure their requirements were met.

Convenience
With your home, there will be situations where maintenance is inevitable or in which immediate attendance is required.
You will value our ability to operate effectively and efficiently, meaning reducing your downtime or disruption are always a priority.
With exclusive and unlimited access to our widespread network of quality tradesman you will not need to be concerned with finding the right person
to deal with any issues.

We pay all the tradesman on your behalf and you get just one invoice, so you don't have to worry about dealing with external contractors.
​We keep records of all expenditure in one place making tracking your expenses simple.

Peace of Mind
You'll have our dedicated team available to you, so you only need to call one number. We'll liaise with all the quality tradesman on your behalf, setting up appointments and ensuring the highest quality of service on every job undertaken in your home.
Our hands-on approach and focus on planned maintenance ensures that breakdowns and the heartache this causes will be reduced and made easy.

Cost Effective
We get you the best rates from our quality tradesman and pass those savings directly to you giving you full transparency.
By carrying out proactive maintenance, we ensure longevity on all your home systems. This increases the lifespan and thereby bringing down the overall costs of running your home. 

Get in Touch With Us